Remote Managed Services

DESIGNED TO HELP YOU SUPPORT YOUR INFRASTRUCTURE, EVEN IF IT IS OUTSIDE OF OUR FACILITIES.

We understand that due to compliance, performance, security, international usage, or various other reasons, not all of your infrastructure will reside with us. That does not reduce your need to monitor, manage, and analyze these disparate systems. Our Remote Managed Services can be applied to almost any accessible location in the world. Our team of experienced system administrators are ready to help you manage any of your systems, regardless of where they happen to be located.

DESIGNED FOR YOUR ORGANIZATION

If you have multiple systems distributed around the globe.
If corporate or regulatory compliance measures have dispersed parts of your infrastructure to other locations.
If the technical skills you require are not available in the locations where your equipment is located.

SOLUTION FEATURES

Monitoring: Agent-based or agent-less pro-active monitoring of remote networks, systems, and applications.
Remote Support & Administration: Remote KVM and terminal devices as well as secure VPNs means we can bring our experience to assist with incident management, recovery, repair, or upgrades.
Remote Firewall & VPN: The ability to securely access your remote systems is critical for effective monitoring and management.
Backup, Archival, & Vaulting: We can back up your remote systems or data to our facilities.

ITSM-Service Desk & Helpdesk

A Service Desk/Help Desk is a primary IT function within the discipline of IT Service Management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL).

It is intended to provide a Single Point of Contact (“SPOC”) to meet the communication needs of both users and IT staff and also to satisfy both Customer and IT Provider objectives.

HELP DESK

The IT Help Desk is viewed as more tactical or I’ll say more day to day actionable helping to quickly resolve end customers immediate needs and technical issues and incidents (sometimes referred to as externally focused). It can be separate or part of the Service Desk to improve the overall organization’s Customer Services. The ultimate goal of the Help Desk is to offer first contact resolution as efficiently and quickly as possible.

Single point of contact (SPOC) for IT Support
Basic Incident Management and Problem Management
Limited integration with other IT Service Management Processes
Some areas/application supported by specialty groups outside of the help desk
Level 1/2 support and passes incident ownership if escalation is needed
Problem resolution and escalation procedures
Knowledge Base
Service Level Agreements (SLAs)
Tracking solution for all incoming incidents

SERVICE DESK

The IT Service Desk is thought of as a broader term that is more strategic and cross organizational (sometimes referred to as internally or organizationally focused). This looks at the business needs rather than solely focused on resolving the user’s needs and takes into account the broader business context. The ITIL 3 definition of the Service Desk (Service Operation) is the Single Point of Contact between the Service Provider and the Users.

A typical Service Desk manages Incidents and Service Requests, and also handles communication with the Users. The Service Desk typically has a help desk component and should have an overall goal of improving IT and business processes across the organization looking for opportunities for all IT processes (including the Help Desk) to run more efficiently.

Full integration with other Service Management process
Act as Single Point of Contact for all IT areas/applications/business processes
Change and configuration Management
Release and Problem Management
Service Level Management

Can a company just have a Help Desk and not a Service Desk and vice versa?

There are no specific rules and there are instances where a company does not require or may not be ready for the processes and service offerings of the broader Service Desk. In that situation a Help Desk is perfectly fine to meet these tactical needs. The Help Desk provides business users a place to contact when they are having specific IT issues. The goal here is to have that initial point of contact to reduce the wait time and get the issues resolved quickly to get the user working and productive. The Service Desk looks at the overall IT processes and the individual components that function and interact with each other on both a software and process level. One area that is a must in any IT service offering is the ability to manage specific end user problems and issues. A Service Desk either has to have Help Desk functionality embedded as part of the Service Desk infrastructure or has the ability to link into a Help Desk offering for the end user. The Service Desk is typically focused on corporate strategy and ensuring all the IT functions are currently working and will work in the future, they must also have the ability to ensure all end users up and functioning.
Some additional and important capabilities for a Help Desk and Service Desk deployment:

Enabling a Mobile IT user solution provides more self-service and user enabled capabilities in your business user’s hands and reduces the resource burden on the Service Desk and Help Desk

Providing an Intuitive User Experience that empowers your business users by making it easy for them to get service, support, information and apps, no matter where they are.

Enabling Business or Process Automation to help drive greater responsiveness, efficiency, and standardization in your service management operations allowing you to respond to the growing challenges of scale and new demands from the business by automating repetitive and time consuming tasks.

Better decision-support capabilities with Actionable Intelligence to help your IT Service Management organization manage the evolving challenges of delivering effective service in increasingly complex environments. Provide your teams with a detailed view of your infrastructure and its dependencies with diagnostic data, performance information, and actionable knowledge.

Facility Managed Services (FMS)

We offer Facility Management Services on Service Level Agreement (SLA) Model and Time and Manpower based support model.

We also specialize in providing remote management support in this area. We provide a more cost-effective method of managing and protecting enterprise networks, systems and applications. Our services comprises a comprehensive, integrated suite of services to manage a client’s distributed computing environment as a single entity all with single point-of accountability. Our facilities include Desktop management, Management Server solutions, Network Management & Security Management.

LDS Infotech’s Facility Management solution can

Reduce the total cost of operations
Focus client on core business activities
Rationalize staffing costs
Optimize asset utilization
Facilitate service delivery
Improve uptime and system availability

LDS Infotech’s IT FM includes

IT Infrastructure Consulting/Integration/ Management
Security Services
On-site services
Maintenance Services
Data Centre Management
Network Management
Server and Backup Management
Database Management
Messaging Services

Help Desk Services
Desktop Management
Application Software Support
Anti-virus Support
Asset Management
Vendor Management
Software Version Control & License Management
Auditing Services
Complete IT Outsourcing

Hardware Support

We offer single point contact for service needs irrespective of the technology and operating platform deployed.
SLA based Support
On-site Support
Proactive, periodic check
Remote Monitoring support
Resident Engineer

Software Support

Software support service addresses software problems with onsite, unlimited remote as well as telephonic and email support. LDS Infotech offers support for software upgrades, bug fixing and patch codes.

DBA Services

Data is the backbone of every Organization and how it’s utilized can be the difference between success and failure.

It is important for Organizations of all shapes and sizes to achieve efficient access to their data while providing the support necessary to properly analyze and leverage it.

Our data management experts can perform the following tasks for your enterprise:

Design, Develop and Implement Custom Extract-Transform-Load (ETL) processes, including data cleansing and integration.
Plan, design or modify an enterprise-wide data architecture strategy and roadmap to achieve your data management goals.
Make data available and accessible through the planning and creation of structured data warehousing solutions, including data marts, cubes, and visualization.
Assist in the development and implementation of data governance best practices and structures.
Streamline data sharing and improve data reporting by linking critical data into a central system.
Eliminate downtime and ensure access to data remains uninterrupted through comprehensive High Availability solutions.

LDS Infotech provides expert DBA services for Oracle & SQL Server database environments with an unmatched level of service, support, and affordability. By combining strong tools and processes, we are able to create cost containment and superior access to our DBA experts in the delivery of our database management services.

Our services are designed with your company in mind while adding additional skill sets, standards, best practices, and improvements as they are needed. No two cases are alike and our expert DBAs will work with you to develop the database management plan. You need to ensure all your needs are met today and long into the future.

Annual Maintenance Contract

Are you tired of day-to-day issues with your office's IT infrastructure? The headache of regular maintenance and fear of breakdown?

Annual Maintenance Contract by LDS Infotech Pvt. Ltd, is just what you need. Sign up with us.We play the role of IT doctors to keep your IT infrastructure in perfect condition.

What’s included in the Annual Maintenance Contract?

SLA based IT support
Faster response and resolution
Unlimited remote help desk support
Pre-decided Onsite visit by our qualified engineers
Managed data backup and protection
Regular preventive maintenance
Instance or incident based call-out support
Scheduled maintenance
Monthly health checkup

Benefits of AMCBenefits of Annual Maintenance Contract (AMC)

Focus on your core business
Comprehensive infrastructure support for your users and devices
Manage and save cost without losing on quality
Enhance your business using the right software tools and solutions
Improve information protection
You can pick and choose from long list of tasks that we carry out for you during AMC tenure

LDS Infotech’s unique IT Annual Maintenance Contract offers the best solution for organizations that need IT support and maintenance, but either don’t have the time, skill-set or simply just don’t want the burden of managing an IT person, department, or in some situations – an entire IT division.

For more details, please contact us!

IT Managed Services